Four ways to look fabulous on Webcam

Four ways to look fabulous on Webcam

Customer Relationships, Virtual Meetings
People often tell me, ‘Nick, you look fabulous’, and, of course, they are correct. It’s great to be me. Some possibly-important-context: those people are never in the same room as me when they say that. And they are not actually talking about my general attractiveness or rippling physique. (They are probably just too shy). What they are actually talking about is how I’m appearing in the Skype or other video meeting I’m participating in. The quality of the video image IS always fabulous (regardless of how fabulous I’m feeling that day)… Here are my four top tips to looking fabulous on webcam: Who said that? LIGHT IT UP – having a good quality light source positioned behind the webcam is essential. If you’re able to position yourself with a good-sized…
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WEBCAMOPHOBIA

WEBCAMOPHOBIA

Creating Connection, Customer Relationships, Virtual Meetings
Webcamophobia wastes time and money... it’s time to get over it! Webcamophobia! If you’d have told me five years ago that, in the future 90% of the meetings I would have with customers would be virtual, then I would have told you politely, but confidently, that you were wrong… and yet today, 90% of the meetings I have with customers ARE virtual, and they seem to like it! So what’s the deal with that? And, let’s think about this: all the technology needed to run high quality virtual customer meetings is free or low cost… so what stops people from using it? Using even the simplest virtual meeting platforms like Skype or FaceTime, people react in the strangest way (even people who use it regularly to talk with friends and…
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Customer Relationships – If you don’t ask, you don’t care.

Customer Relationships – If you don’t ask, you don’t care.

Customer Relationships, Selling
What’s real vs your perception? I was flying home to Dublin recently after a business trip & staying with my mother overnight. Taking off early Friday morning from London Southend (yes - London Southend, really!), we rapidly climbed above the Essex countryside. Despite a stag party, it was pretty quiet at that time in the morning. One of the ‘stags’ colleagues peered out the window and, seeing all the farmland, exclaimed “Wow, it’s not until you get up here that you realise just how big agriculture is. It’s huge & employs millions of people.” After that brief interlude he then returned to the true purpose of the day…..”2 cans of Stella, please”. Way too early for me….. It's all in the numbers... That got me thinking about something I’d read…
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The customer is always right…… wrong!

The customer is always right…… wrong!

Commercial Collaboration, Creating Connection, Customer Planning, Great Questions, Selling
Why putting your customer on a ‘pedestal’ serves no-one “I couldn’t say that to them”. “I know he was talking nonsense but I can’t challenge him”. How many times have I heard this type of language from delegates talking about their customer or boss; an internal customer? It constantly surprises me how often even experienced salespeople dis-empower themselves when it comes to their key customers. Despite all the evidence to the contrary, false statements or blatant contradictions, they just get left hanging there; dangling with the powerful potential to unravel deals that are in the interests of both parties. It’s just Fake News.... We see powerful figures getting away with ‘misspeaking’ (2019 for lying) constantly, so are we being trained not to challenge untruths? A few years back, during the…
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Customer Planning – Copy, Paste, Plus 5% won’t cut it.

Customer Planning – Copy, Paste, Plus 5% won’t cut it.

Commercial Collaboration, Customer Planning, Selling
Five tips which will…. Planning Time – ‘Copy, paste, plus 5%’ You know the drill, it’s customer planning time; crept up on you again like Christmas. Didn’t we finish the last one recently? Some helpful person has sent around the latest incomprehensible super spreadsheet template that you’re supposed to understand and complete. Of course, it bears no resemblance to your situation but hey, let’s open the plan from last year….copy, paste and, what’s the plus number that I know we won’t achieve but will save a whole lot of time…5% should do it. They’ll probably get the helpful spreadsheet guy to put a ‘management overlay’ on it anyway when the collective number doesn’t hit expectations. It’s not an inspiring picture but it is very common in my own experience and…
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An outcome focused first approach to delivering results

An outcome focused first approach to delivering results

Creating Connection, Inspiring People, Programmes, Selling, Uncategorized
Top 10 tips when recommending development solutions As Stephen Covey said “start with the end in mind”. So why do so many people say “I need a training course for….” At Expression for Growth we start with the end in mind and are passionate, curious and respectful as we seek first to understand, and then check our understanding, ahead of recommending any solutions to organisations we engage with. Here are our top ten tips to doing this successfully: Define the desired results (behaviours, engagement, commercial results).Identify the problem/s to resolve e.g. what results are not being met?Ask questions to a variety of people to understand what is going on; the good, the bad and the ugly!Understand the behaviours that exist. Why are they not doing it, what makes it so…
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Creating a collaborative environment

Creating a collaborative environment

Commercial Collaboration, Creating Connection, Inspiring People
Inspire, enable & support each other as we learn every day In a recent post I shared 5 top tips to build agility, aka our core strength. This post shares a very practical approach to creating a collaborative environment to inspire, enable and support each other as we learn every day. Picture a traditional wedding cake; it has many layers, is often the same taste on every layer, it is heavy and it is a traditional style and structure. Now let’s consider other types of cake, like cupcakes. What emotions do cupcakes conjure up? Variety of flavours, colourful and bite sized; yum yum! Training at work can be viewed like the old style wedding cake, a big event for a large group of people, a big meal, some speeches (some…
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A strong core, by being constantly curious and courageous

A strong core, by being constantly curious and courageous

Inspiring People, Well-being, Winning Habits
Strong Core Like all organisms we must adapt to the changes in our environment, or die! Previously I have shared my views and antidotes to the impact of mass disruption upon our world - our new upside down world. We can all get locked into things that we know. But it takes courage to have freedom, to leave the past, be present in the now and explore the possibilities of the future. So I wanted to explore our attitudes to agility. Let’s consider, what does agility mean?                     It could mean agile working, lean six sigma, black belts, sit ups until your stomach screams or maybe yoga. One thing is for certain, to have agility we must have core strength. Let’s imagine, what happens as a result of having agility, by…
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Enhance your personal mastery, everyday

Enhance your personal mastery, everyday

Well-being
Adults spend eight times longer watching on-demand TV than exercising, research suggests. The average person spends 12 hours streaming programmes on platforms such as Netflix, BBC iPlayer and Amazon Prime every week, a survey of more than 2,000 people by not-for-profit fitness group ‘ukactive’ found. This compares to just 90 minutes of moderate physical activity. This got me thinking about how long do any of us invest in ourselves so we are fit to always bring our best self to situations? Building upon my previous post; The Antidote to Disruption, in the Unilever Standards of Leadership, part of the Inner Game is ‘Personal Mastery’. I love this, it is a big topic to get into but it is critical to success. It covers many areas around well-being and personal performance…
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Living with purpose; the antidote to a disruptive world

Living with purpose; the antidote to a disruptive world

Inspiring People
The biggest word in our world today must be: disruption. We are challenged every day, it is a chaotic world where disruptive business models are the norm. The rate of change has never been so fast and the time between changes is getting shorter and shorter. We live in a period of mass disruption and don’t we know it!   A recent example: a few years ago catching a cab or taxi was a pretty traditional ritual. Then Uber came along and disrupted the business model and our user experience. In cities the world over Uber became a noun for taxi. While in Singapore during the last few years, catching a cab was via Uber. No big deal eh, pretty normal. However, today when I am there, I don’t get an…
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