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Virtual Selling – Part 4: Use the tools in the virtual kitbag…

Virtual Selling – Part 4: Use the tools in the virtual kitbag…

Customer Relationships, Virtual Selling
Virtual Selling – Part 4: Use the tools in the virtual kitbag… Back to basics and joining the 1% club Following the COVID crisis, customer interaction has been stripped back to the very core; no-frills, focus on the basics & keep it simple. Grappling with survival, organisations using even the basic approach, are facing challenging client relationships. But with some form of stability beginning to emerge in certain sectors, and a slight shift back to more ‘normal’ customer engagements, it is an almost certainty that ‘virtual’ meetings will remain the new norm and become a permanent feature into the future. But, “How do we interact with our customers virtually in a way that gets the most out of the experience for all?” As discussed in our previous articles; Part 1,…
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Virtual Selling – Part 3 What’s your story? Simple squared….

Virtual Selling – Part 3 What’s your story? Simple squared….

Presentation Skills, Virtual Selling
Virtual Selling – Part 3 What’s your story? Simple squared…. Back to basics is challenging enough For many organisations the COVID crisis has stripped customer interaction back to the very core; no-frills, focus on the basics & keep it simple. Even that basic approach challenged client relationships as organisations grappled with survival within an ever-changing landscape, far from complete information and the impossibility of predicting the future…even the very near future. As identified in previous articles Part 1 & Part 2; we talked about the likelihood that ‘virtual’ meetings will remain the norm and become a permanent feature into the future, as well as the 1% virtual sales club; those few who use the best practices of virtual meetings to sell to a customer and excel in customer engagement, all…
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‘E-learning’ – not a library with a new name

‘E-learning’ – not a library with a new name

Featured, Inspiring People
‘E-learning’ – not a library with a new name As COVID-19 has rampaged across the globe, the closure of schools has brought the topic of ‘e-learning’ sharply into focus. This rapid disruption has also impacted adult education from colleges, universities and corporate Learning and Development (L&D). Unfortunately, ’e-learning’ is broadly misunderstood and can often have plenty of ’e’ and not great ‘learning’. This has given online learning a poor reputation. It doesn’t have to be that way. In this article, Gareth Moxom explores what e-learning can do well and fit within an L&D programme, the pitfalls, and how it is still the human element that counts. Not quite a snow day….. If like me, you have school-age children and you live at latitudes where it does (but rarely) snows, there…
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Virtual Selling Part 2: Understanding the human element….

Virtual Selling Part 2: Understanding the human element….

Selling, Virtual Meetings, Virtual Selling
Virtual Selling Part 2: Understanding the human element…. The ‘new’ norm For many organisations, the COVID crisis has stripped customer interaction back to the very core; no-frills, focus on the basics & keep it simple. But now, with some form of stability beginning to emerge in certain sectors, and a slight shift back to more ‘normal’ customer engagements, it is an almost certainty that ‘virtual’ meetings will remain the new norm and become a permanent feature into the future. But, “How do we interact with our customers virtually in a way that gets the most out of the experience for all?” As identified in our previous article; Virtual Selling part 1: Preparation we talked about the 1% virtual sales club; those few who use the best practices of virtual meetings…
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Virtual Selling Part 1 : Preparation (video)

Virtual Selling Part 1 : Preparation (video)

Selling, Virtual Meetings, Virtual Selling
Prepare, prepare, prepare... no excuses With some form of stability beginning to emerge in some sectors, the focus has started to shift back to some more ‘normal’ customer engagements, but this begs a question: “How do we interact with our customers virtually in a way that gets the most out of the experience for all?” Alex Selwood takes us through the 'Preparation' step of Virtual Selling. Click here to watch the video
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Virtual Selling part 1 : Preparation

Virtual Selling part 1 : Preparation

Selling, Virtual Meetings, Virtual Selling
Virtual Selling part 1 : Preparation Back to basics is challenging enough For many organisations the COVID crisis stripped customer interaction back to the very core; no-frills, focus on the basics & keep it simple. Even that basic approach challenged client relationships as organisations grappled with survival within an ever-changing landscape, far from complete information and the impossibility of predicting the future…even the very near future. With some form of stability beginning to emerge in some sectors, the focus has started to shift back to some more ‘normal’ customer engagements, but the spectre of social distancing remains and is likely to remain for some time to come. It seems pretty certain, that for most of us ‘virtual’ meetings will remain the norm and become a permanent feature into the future.…
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Top Tips for Virtual Communication: Home set-up (video)

Top Tips for Virtual Communication: Home set-up (video)

Creating Connection, Virtual Meetings
Virtual Home Set-Up We’ve all heard this…something goes wrong with the tech, tools, lights, desk, weather, anything else one can think of. Ultimately...it's down to you to manage your virtual environment, as well as you can, given the constraints of your (probably currently) ‘home office’. Alex Selwood shares real simple things, not expensive to do but make a big difference to the impact that you make as you come across virtually. Click here to watch the video.
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Virtual communication Part 5: Slicing the banana

Virtual communication Part 5: Slicing the banana

Creating Connection, Inspiring People, Virtual Meetings
Virtual communication: Slicing the banana In our COVID 19 world virtual communications have never been more important than right now.This could be informally with friends and family, or increasingly, in our business context. What is certain, when we return to ‘normal’, it will not be the ‘normal’ that we were used to.  The seismic shock that we are experiencing will shape the future. It will never be the same again. On that sobering thought, we all need to learn to use the virtual context in a way that helps, not hinders our communication. In this series of articles, I look at some of the ‘quick wins’  - simple things that you can do to significantly improve the way you come across when communication through the ‘little screen’ In this fifth…
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