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Virtual communication: Connecting quickly with your virtual audience

Virtual communication: Connecting quickly with your virtual audience

Creating Connection, Learning Sprints, Selling, Virtual Meetings
Virtual communication: Connecting quickly with your virtual audience In our COVID 19 world virtual communications have never been more important than right now. This could be informally with friends and family, or increasingly, in our business context. What is certain, when we return to ‘normal’, it will not be the ‘normal’ that we were used to. The seismic shock that we are experiencing will shape the future. It will never be the same again. On that sobering thought, we all need to learn to use the virtual context in a way that helps, not hinders our communication In this series of articles, I look at some of the ‘quick wins’ - simple things that you can do, to significantly improve the way you come across when communicating through the ‘little…
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Virtual communication – You are your communication: Part Two

Virtual communication – You are your communication: Part Two

Creating Connection, Virtual Meetings
Virtual communication - You are your communication: Part Two In our COVID 19 world, virtual communications have never been more important than right now. This could be informally with friends and family, or increasingly, in our business context. What is certain, when we return to ‘normal’, it will not be the ‘normal’ that we were used to. The seismic shock that we are experiencing will shape the future. It will never be the same again. On that sobering thought, we all need to learn to use the virtual context in a way that helps, not hinders, our communication. In this series of articles, I look at some of the ‘quick wins’ - simple things that you can do to significantly improve the way you come across when communicating through the…
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Virtual Communication – YOU are your communication (Part One)

Virtual Communication – YOU are your communication (Part One)

Creating Connection, Inspiring People, Learning Sprints, Virtual Meetings, Winning Habits
Virtual Communication - YOU are your communication (Part One) Virtual communications have never been more important than right now, in our COVID19 world. This could be informally with friends and family, or increasingly, in our business context. What is certain, when we return to ‘normal’, it will not be the ‘normal’ that we were used to. This seismic shock that we are experiencing in the context of our everyday lives will shape the future. It will never be the same again. On that sobering thought, and given that we all need to learn to use the virtual context in a way that helps, not hinders our communication, in this series of articles, I look at some of the ‘quick wins’  - simple things that you can do to significantly improve…
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Creating your elite sales team

Creating your elite sales team

Commercial Collaboration, Customer Relationships, Learning Sprints, Programmes, Selling
Creating your elite sales team “You will be remembered by how you behaved during this time” Sat here at home like a large proportion of the global workforce, every day, I still have a sense of ‘shock and awe’ at the sheer speed that the COVID-19 crisis has impacted every element of almost everyone’s life. Being part of a business that earns its money helping others enjoy performing at their best, by running workshops and events that challenge beliefs and equip people to be ‘the best they can be’  - we, like many, have felt this acutely. Very early on in this crisis (what seems like a long time ago but in reality is a matter of a few weeks), someone said to me “You will be remembered by how…
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Time to prepare

Time to prepare

Coaching, Commercial Collaboration, Creating Connection, Crisis Management, Customer Planning, Customer Relationships, Leadership, Selling, Winning Habits
Time to Prepare Prepare for getting back on the pitch… Like everyone else, the coaches of professional sports teams are facing an unprecedented situation – no matches, no team training…well, no nothing really. Their equivalent of the office is shut.  What they have been doing is giving their players diet plans, personal training schedules & focus areas. To support and encourage, regular virtual check-ins & coaching sessions. Getting them ready for being back on the pitch. Businesses are facing a similar dilemma and many of the usual excuses for not preparing have disappeared almost overnight. What are you doing to prepare to get back on the pitch? Getting it done before the wasters turn up…. Great preparation is a prerequisite for good performance. With that in mind, when running a…
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Leadership in a crisis…

Leadership in a crisis…

Crisis Management, Leadership
A crisis tests organisations…and true leaders Markets growing steadily, systems turning smoothly, profits churning in nicely. You get the odd thing come up that, luckily, you have time to dwell upon or kick to committee but, generally, running organisations in good times can be relatively straight-forward. Then, crisis hits and those problems you thought were big, suddenly dissipate into insignificance as the safety of your people and survival of your organisation is threatened. This is the situation that many leaders face right now during the COVID-19 outbreak. For many, they will not have faced such a potential existential threat before. There may not be a reservoir of organisational memory for them to lean on. In the 2008 banking crisis, the treasury and finance departments of many nations had to dust…
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Engaging Executives – no big deal, right?

Engaging Executives – no big deal, right?

Flexing Style, Presentation Skills, Teams
One of my fascinations with learning in the business context over the past 26 years, is that, whilst it might not sound ‘exciting’, the skill of being able to ‘present’ to others, is still right up there at the top of the list of things that can make or break you, as you rise through the ranks on your journey to stardom in business (whatever version of that appeals to you). Let’s be honest; this is the quickest way to make a name for yourself to the maximum number of people, in the shortest amount of time. Let’s look at the context here… This could be a simple ‘sit down’ one-on-one meeting with a peer or your bossIt could be ‘your time to shine’ at the board meeting in front…
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70-20-10, that old chestnut

70-20-10, that old chestnut

Coaching, Leadership
With no line manager support, it is highly likely old habits will slowly creep back after any learning intervention. Here are my top 10 tips to help support others. Those of us in the learning and development field will be very familiar with the cry of ’70-20-10’. In fact, the principle of learning impact being focused around the combination of ‘on the job application’ (70), ‘coaching support’ (20) and ‘training’ (in whatever guise it happens to be) counting for a lowly 10 percent, is well documented and backed by solid evidence. So, this is NOT about that…because whilst there are other theories out there…broadly there is no reason to challenge this paradigm. Is coaching support available? What this is about, is the ‘20’. I have an unwavering conviction around this;…
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Leadership by not turning up?

Leadership by not turning up?

Leadership, Teams
Why don’t leaders turn up for training… Imagine your favourite sports team. Like most teams, the chances are they’ll be training most of the time. Now just imagine that the team captain doesn’t turn up for training. What would happen? How successful do you think that team would be if the team captain didn’t show up? How long would the players tolerate it before the team captain had a revolt on their hands? It would be unthinkable but this is what happens all the time in business. The captain doesn’t show up. We’re not talking Excel training… I’ve trained teams all over the globe, in multiple industries. The standout events, the ones with the most impact? Where the team captain turns up, participates, takes feedback and demonstrates leadership by driving…
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Process? What process?

Process? What process?

Commercial Collaboration, Selling
Why good sales needs a good process... But it’ll stop me….. What do you think when you hear the word ‘process’? Putting that question to salespeople tends to elicit two extreme responses. Firstly, it’s often “love it, gives me structure, that’ll help” or, very frequently, an internal scream – “it’ll restrict me, I can’t be myself, I don’t want to be a robot”. Which camp do you fall into? In a previous article, I spoke about how most people have a negative attitude towards sales and how only around 5% of buying experiences are truly a positive, value adding experience for the customer. How do you get into the 5% club? You need a process and you need to practice it. Why a process helps you handle pressure Sales can…
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