Time to prepare

Time to prepare

Coaching, Commercial Collaboration, Creating Connection, Crisis Management, Customer Planning, Customer Relationships, Leadership, Selling, Winning Habits
Time to Prepare Prepare for getting back on the pitch… Like everyone else, the coaches of professional sports teams are facing an unprecedented situation – no matches, no team training…well, no nothing really. Their equivalent of the office is shut.  What they have been doing is giving their players diet plans, personal training schedules & focus areas. To support and encourage, regular virtual check-ins & coaching sessions. Getting them ready for being back on the pitch. Businesses are facing a similar dilemma and many of the usual excuses for not preparing have disappeared almost overnight. What are you doing to prepare to get back on the pitch? Getting it done before the wasters turn up…. Great preparation is a prerequisite for good performance. With that in mind, when running a…
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Be Successful in Your Own Business

Be Successful in Your Own Business

Customer Planning, New Business
The top 3 things it takes to be successful in your business https://youtu.be/fupdqjRwjig One of our founders, Alex Selwood, has been interviewed about his thoughts on what skills are useful when managing any business or customer. 1. Be clear about what IT is. 2. Know that it WILL be hard graft! 3. Be tenacious and don't give up! Watch the video for more and let us know your comments. How much do you agree? Or disagree?! #InspireEnableSupport #EFG #TopTips #BeASuccess
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The customer is always right…… wrong!

The customer is always right…… wrong!

Commercial Collaboration, Creating Connection, Customer Planning, Great Questions, Selling
Why putting your customer on a ‘pedestal’ serves no-one “I couldn’t say that to them”. “I know he was talking nonsense but I can’t challenge him”. How many times have I heard this type of language from delegates talking about their customer or boss; an internal customer? It constantly surprises me how often even experienced salespeople dis-empower themselves when it comes to their key customers. Despite all the evidence to the contrary, false statements or blatant contradictions, they just get left hanging there; dangling with the powerful potential to unravel deals that are in the interests of both parties. It’s just Fake News.... We see powerful figures getting away with ‘misspeaking’ (2019 for lying) constantly, so are we being trained not to challenge untruths? A few years back, during the…
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Customer Planning – Copy, Paste, Plus 5% won’t cut it.

Customer Planning – Copy, Paste, Plus 5% won’t cut it.

Commercial Collaboration, Customer Planning, Selling
Five tips which will…. Planning Time – ‘Copy, paste, plus 5%’ You know the drill, it’s customer planning time; crept up on you again like Christmas. Didn’t we finish the last one recently? Some helpful person has sent around the latest incomprehensible super spreadsheet template that you’re supposed to understand and complete. Of course, it bears no resemblance to your situation but hey, let’s open the plan from last year….copy, paste and, what’s the plus number that I know we won’t achieve but will save a whole lot of time…5% should do it. They’ll probably get the helpful spreadsheet guy to put a ‘management overlay’ on it anyway when the collective number doesn’t hit expectations. It’s not an inspiring picture but it is very common in my own experience and…
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