Virtual Selling – Part 4: Use the tools in the virtual kitbag…

Virtual Selling – Part 4: Use the tools in the virtual kitbag…

Customer Relationships, Virtual Selling
Virtual Selling – Part 4: Use the tools in the virtual kitbag… Back to basics and joining the 1% club Following the COVID crisis, customer interaction has been stripped back to the very core; no-frills, focus on the basics & keep it simple. Grappling with survival, organisations using even the basic approach, are facing challenging client relationships. But with some form of stability beginning to emerge in certain sectors, and a slight shift back to more ‘normal’ customer engagements, it is an almost certainty that ‘virtual’ meetings will remain the new norm and become a permanent feature into the future. But, “How do we interact with our customers virtually in a way that gets the most out of the experience for all?” As discussed in our previous articles; Part 1,…
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Virtual Selling – Part 3 What’s your story? Simple squared….

Virtual Selling – Part 3 What’s your story? Simple squared….

Presentation Skills, Virtual Selling
Virtual Selling – Part 3 What’s your story? Simple squared…. Back to basics is challenging enough For many organisations the COVID crisis has stripped customer interaction back to the very core; no-frills, focus on the basics & keep it simple. Even that basic approach challenged client relationships as organisations grappled with survival within an ever-changing landscape, far from complete information and the impossibility of predicting the future…even the very near future. As identified in previous articles Part 1 & Part 2; we talked about the likelihood that ‘virtual’ meetings will remain the norm and become a permanent feature into the future, as well as the 1% virtual sales club; those few who use the best practices of virtual meetings to sell to a customer and excel in customer engagement, all…
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Virtual Selling Part 2: Understanding the human element….

Virtual Selling Part 2: Understanding the human element….

Selling, Virtual Meetings, Virtual Selling
Virtual Selling Part 2: Understanding the human element…. The ‘new’ norm For many organisations, the COVID crisis has stripped customer interaction back to the very core; no-frills, focus on the basics & keep it simple. But now, with some form of stability beginning to emerge in certain sectors, and a slight shift back to more ‘normal’ customer engagements, it is an almost certainty that ‘virtual’ meetings will remain the new norm and become a permanent feature into the future. But, “How do we interact with our customers virtually in a way that gets the most out of the experience for all?” As identified in our previous article; Virtual Selling part 1: Preparation we talked about the 1% virtual sales club; those few who use the best practices of virtual meetings…
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Virtual Selling Part 1 : Preparation (video)

Virtual Selling Part 1 : Preparation (video)

Selling, Virtual Meetings, Virtual Selling
Prepare, prepare, prepare... no excuses With some form of stability beginning to emerge in some sectors, the focus has started to shift back to some more ‘normal’ customer engagements, but this begs a question: “How do we interact with our customers virtually in a way that gets the most out of the experience for all?” Alex Selwood takes us through the 'Preparation' step of Virtual Selling. Click here to watch the video
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Virtual Selling part 1 : Preparation

Virtual Selling part 1 : Preparation

Selling, Virtual Meetings, Virtual Selling
Virtual Selling part 1 : Preparation Back to basics is challenging enough For many organisations the COVID crisis stripped customer interaction back to the very core; no-frills, focus on the basics & keep it simple. Even that basic approach challenged client relationships as organisations grappled with survival within an ever-changing landscape, far from complete information and the impossibility of predicting the future…even the very near future. With some form of stability beginning to emerge in some sectors, the focus has started to shift back to some more ‘normal’ customer engagements, but the spectre of social distancing remains and is likely to remain for some time to come. It seems pretty certain, that for most of us ‘virtual’ meetings will remain the norm and become a permanent feature into the future.…
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