Why don’t leaders turn up for training…
Imagine your favourite sports team. Like most teams, the chances are they’ll be training most of the time. Now just imagine that the team captain doesn’t turn up for training. What would happen? How successful do you think that team would be if the team captain didn’t show up? How long would the players tolerate it before the team captain had a revolt on their hands? It would be unthinkable but this is what happens all the time in business. The captain doesn’t show up.
We’re not talking Excel training…
I’ve trained teams all over the globe, in multiple industries. The standout events, the ones with the most impact? Where the team captain turns up, participates, takes feedback and demonstrates leadership by driving the ‘classroom’ training into the everyday workplace.
I’m not thinking Excel spreadsheet training here, I’m talking about working with senior commercial teams; the teams that drive the success of a business.
No hierarchy hiding here…
One of my ‘champagne moments’ happened a few years ago. Our client was going through some dire times during the depths of the financial crisis. They were getting hit from every angle; change was paramount. They split their UK business into 5 big regions and on this occasion, the leader of one of those regions was on the programme. Not only on it physically though; enthusiastic and participating. He was an excellent role model.
The champagne bit? He was in a small group with two young members of his team, just out of the graduate scheme. Brave enough to go first, he did a good job practising some of the new tools & techniques. Crucially, he was smart enough to create an open environment and humble enough to welcome the feedback from his team. If only they could have bottled that magic. No hiding behind hierarchy here, the captain showed up.
Provide the ‘air cover’ they need….
Worse than not turning up for training, leaders often show themselves in really unhelpful ways, often distracting & disrupting their teams with emails, meetings and calls. Rather than providing ‘air cover’ for their teams, they effectively ‘bomb’ them with unfriendly fire. I once asked a participant suffering from this with their new boss – “what is this telling you about your bosses’ commitment to your development?”; the body language told the answer very clearly.
It’s all about ‘them’…
Have you ever noticed? Most of the problems in the world seem to be caused by a group of people called ‘them’. I’ve never met ‘them’, but they really seem to be a problem.
Mostly, before starting a training intervention, we’re called in by a senior leader. We look to understand the issues they see and there’s some language I look out for – ‘them’ and ‘they’. That tells me a lot. The best leaders will talk about ‘us’, ‘we’ and ‘I’. That also tells me a lot; these are the leaders who will be the easiest to work with and get the best success out of anything we do. Why? Because they recognise that they need to be part of, and drive, any change.
You cannot, not communicate
This is one of my colleagues’ favourite lines. He’s right and, when it comes to leading capability change, he’s even more right. The light shines on you more than most, and the shadow you cast has a huge impact. It’s why you are there. If you talk ‘them’ not ‘I’, they hear it. If you don’t participate, they see it. If you don’t embrace it, they know it. You cannot, not communicate.
In the complex modern world, co-operation is more essential for success than ever. “In science & engineering, 90% of papers are now written by teams rather than individuals.” (The Economist 12/10/19). A captain is part of the team, not aloof from it.
There is some evidence that teams led by more junior leaders are more likely to gain success than those led by those more senior ones (Rotterdam School of Management). But this phenomena tells me more about the style and quality of the team captain rather than having the captain around at all. It’s also used as an excuse for not showing up rather than the true problem; the fear of being shown up.
Show me the money…
Let’s be frank, if you’re going to invest in your team capabilities, you should want a return on that investment – ROI, preferably with measures set in advance. In Learning & Development circles, 70:20:10 is a bit of cliché but that doesn’t make it invalid.
In simple terms, the ‘10’ is a training intervention. The ‘70:20’ is the bit afterwards; how you implement and change behaviour doing the job. There’s a clue in the numbers; the ‘10’ is the spark to start the change. If you want that spark to really ignite and burn, it’s the ‘70:20’ that makes it happen.
There’s another clue in the numbers, the more you focus on the bigger numbers, the ‘20:70’, the greater the ROI. That’s not going to happen if the captain doesn’t show up.
3 simple lessons for team captains driving capability
- Talk “I” & “we”, not “them”. If you think it’s them, it’s probably you. You are part of the problem & you’d be wise not to waste your shareholders’ money if you don’t recognise it.
- Leaders first – there’s a clue in the word leader. Go first, even if you have done it before. All champions recognise there is always something to learn. They practice core skills time & again. 20 years of experience or 1 year repeated 20 times. There is a difference.
- Show up for yourself and others. You can’t coach it if you don’t know it and your team will spot that. The team captain doesn’t have to be the best player; you bring other qualities. You play a big part in creating a culture for learning. Participate, take feedback & learn – set the standard that you want your team to follow.
At Expression for Growth, we are passionate about leaders being inspirational to their teams, to enable high performance. For more information on this, please visit our website.
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